Pinnacle Group partnered with a Fortune 500 financial and payment technology company, a global leader in innovative payment acceptance and issuer solutions, to address critical challenges in their contingent workforce management. The project involved implementing a Vendor Management System (VMS), enhancing staff augmentation, and developing resource tracking modules. The goal was to improve visibility, streamline processes, ensure compliance, and enhance supplier management.

A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.

A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.